Help : WRITE A REVIEW : Tick to activate the review module
Video
60+ videos dealing with more complex topics are available for free on YouTube
Help : WRITE A REVIEW : Tick to activate the review module
For help, scroll through the below BackOffice topics and then click on desired topic, or click here
ADMIN : Restrict employees' access to the BackOffice ADMIN : Limit access to fixed IP addresses ADMIN : List the Online Shop's accounting ADMIN : Pay YourShop online with PayPal ADMIN : Pay YourShop online with Saferpay BACKOFFICE : Import/Export : Character sets BACKOFFICE : Import/Export : Export files BACKOFFICE : Import/Export : Import files BACKOFFICE : Import/Export : Modify in all languages BACKOFFICE : Import/Export : Brand Table BACKOFFICE : Import/Export : Category Table BACKOFFICE : Import/Export : Customer Table BACKOFFICE : Import/Export : Delivery Distances Table BACKOFFICE : Import/Export : Licence Table BACKOFFICE : Import/Export : Price Groups Table BACKOFFICE : Import/Export : Price Groups Clients Table BACKOFFICE : Import/Export : Price Groups Product Price Table BACKOFFICE : Import/Export : Product Table BACKOFFICE : Import/Export : Restricted to Postcode Table BACKOFFICE : Import/Export : Review Table BACKOFFICE : Display a small image of the picture BACKOFFICE : Modify in all languages BACKOFFICE : Modify products individually or alter several parameters at the same time BACKOFFICE : Move product(s) to a new category BACKOFFICE : Move products to another category BACKOFFICE : Place the delivery address on the envelope BACKOFFICE : Position several products BACKOFFICE : Reload product parent page BACKOFFICE : Search a download file BACKOFFICE : Search a new product-category BACKOFFICE : Search a picture BACKOFFICE : Search a product BACKOFFICE : Search an attachment file BACKOFFICE : Show the CRS list BACKOFFICE : Unique product naming BACKOFFICE : View statistics about your products CATEGORY : The synthetic categories group all your special offers and new products in a condensed category tree CATEGORY : Add a category CATEGORY : Add a category description CATEGORY : Add new products CATEGORY : Individual or alphabetical category sort CATEGORY : Move a category CATEGORY : Rename a category CATEGORY : Search a category CATEGORY : Search a new parent category CATEGORY : Select a category CATEGORY : Set the number of products / page CHECKOUT : Choose the client details CHECKOUT : Allow : For Selected Customers Only CHECKOUT : Allow customers partial shipment CHECKOUT : Allow customers to leave a message CHECKOUT : Allow customers to purchase as a guest CHECKOUT : Allow customers to take price tags off items CHECKOUT : Allow sending of individual items as soon as they become available CHECKOUT : Apply delivery address = invoice address CHECKOUT : Apply double login CHECKOUT : Ask customers for publicity emails approval CHECKOUT : How to disable print dialogues CHECKOUT : Preset the payment method CHECKOUT : Show marker points CLIENTS : List customers CLIENTS : Allow this delivery service for selected customers only CLIENTS : Allow this payment method for selected customers only CLIENTS : View and manage customer account information COUPONS : List coupons COUPONS : Allow only a single coupon per purchase COUPONS : Create a coupon COUPONS : Modify a coupon COUPONS : Coupons mass modification DELIVERY SERVICES : Overview DELIVERY SERVICES : Add or modify Delivery Distances DELIVERY SERVICES : Add or modify Distribution Centres DELIVERY SERVICES : Add or modify Postcode Areas DELIVERY SERVICES : Add postcode based restrictions DELIVERY SERVICES : Add postcodes to postcode areas, reactivate, block, or delete them DELIVERY SERVICES : Allow a delivery service for all customers DELIVERY SERVICES : Allow free delivery for second and further purchases made DELIVERY SERVICES : Allow multi-address delivery per sale DELIVERY SERVICES : Allow multi-delivery services per sale DELIVERY SERVICES : Allow product delivery by Special Delivery Services DELIVERY SERVICES : Choose the Payment Methods DELIVERY SERVICES : Chose Default or Custom Id DELIVERY SERVICES : How to charge for the delivery service fee DELIVERY SERVICES : How to charge for the delivery service fee (full version) ONLINE SHOP : Communicate with your customers ONLINE SHOP : (discontinued) Lyoness ONLINE SHOP : Choose the countries you sell to ONLINE SHOP : Configure the ARF (Advanced Recycling Fees) ONLINE SHOP : Copyright : Protect your copyright ONLINE SHOP : Copyright : Specify the copyright since information ONLINE SHOP : Currencies ONLINE SHOP : Display a [Sale] or [New] indicator on product pictures ONLINE SHOP : Display a shipping link on all pages ONLINE SHOP : Display all products at every category level ONLINE SHOP : Display product numbers - IDAs ONLINE SHOP : Display special offer start and end date ONLINE SHOP : Display the EAN code ONLINE SHOP : Display the product weight ONLINE SHOP : Import your Shopping List ONLINE SHOP : Language ONLINE SHOP : Legal notice (Impressum) ONLINE SHOP : Number of categories : Per product ONLINE SHOP : Number of details : Per product ONLINE SHOP : Number of options : Per product ONLINE SHOP : Number of pictures : Per product ONLINE SHOP : Number of products : Left column ONLINE SHOP : Number of products : Per page ONLINE SHOP : Number of products : Per page : Apply to all pages ONLINE SHOP : Number of products : Right column ONLINE SHOP : Number of products : Search page ONLINE SHOP : Number of products : Welcome page ONLINE SHOP : Number of table Columns per product ONLINE SHOP : Number of table Rows per product ONLINE SHOP : Privacy Policy ONLINE SHOP : Province TAX ONLINE SHOP : Provinces you sell to ONLINE SHOP : RSS : Really Simple Syndication ONLINE SHOP : Set up to 10 email addresses for each email category ONLINE SHOP : Stay on page after adding to cart ONLINE SHOP : Temporarily shut down ONLINE SHOP : Terms and Conditions ONLINE SHOP : Up to 6 social media sites can be shown on your shop ONLINE SHOP : VAT (Value Added Tax) ORDERS : List orders ORDERS : Split order ORDERS : Change the order status ORDERS : Change the order status for all PAYMENT METHODS : Overview PAYMENT METHODS : Allow this payment method for any amount PAYMENT METHODS : Allow this payment method for any customer PAYMENT METHODS : Allow this payment method for any sale PAYMENT METHODS : ERP : Payment account PAYMENT METHODS : Modify payment by a fee or a discount PAYMENT METHODS : PSP : (discontinued) ClickAndBuy PAYMENT METHODS : PSP : (discontinued) Ogone PAYMENT METHODS : PSP : (discontinued) PayPal SOAP Checkout PAYMENT METHODS : PSP : (discontinued) PostFinance old interface PAYMENT METHODS : PSP : (discontinued) Yellowpay PAYMENT METHODS : PSP : (discontinued) mPAY24 PAYMENT METHODS : PSP : Checkout is PostFinance's new PSP service PAYMENT METHODS : PSP : Datatrans PAYMENT METHODS : PSP : PayPal PAYMENT METHODS : PSP : Saferpay PAYMENT METHODS : Terminal : Worldline PICTURES : Handle pictures in professional mode PICTURES : Handle pictures in easy mode PICTURES : Handle pictures in quick mode PICTURES : Make square pictures PICTURES : Specify the pixel thumbnail height POSTAGE : Overview POSTAGE : Country specified : Delivery distance / Postage; ... POSTAGE : Country specified : Parcel weight / Postage; ... POSTAGE : Country specified : Purchase price / Postage; ... POSTAGE : Zone specified : Delivery distance / Postage; ... POSTAGE : Zone specified : Parcel weight / Postage; ... POSTAGE : Zone specified : Purchase price / Postage; ... PRODUCT : Add Cross-Selling PRODUCT : Add a Thumbnail 1 PRODUCT : Add a Thumbnail 2 : For Mobile Phones PRODUCT : Add a Thumbnail 3 PRODUCT : Add a download file PRODUCT : Add a further product description for example in a PDF file PRODUCT : Add a gift note PRODUCT : Add a gift wrap PRODUCT : Add a link to the product PRODUCT : Add a table with up to 30 rows and 30 columns and a title PRODUCT : Add a temporary Licence PRODUCT : Add and position a product on the welcome page PRODUCT : Add supplementary categories PRODUCT : Add the product weight PRODUCT : Add up to 30 pictures to each product PRODUCT : Allow customers to upload up to 5 files PRODUCT : Ask your clients for an answer PRODUCT : Attach product to one or several special delivery services PRODUCT : Details : Specify a title PRODUCT : Details : Specify the information PRODUCT : How you can sell licences PRODUCT : Limit the purchase quantity per product PRODUCT : Options : Specify a title PRODUCT : Options : Specify options PRODUCT : Position this product among the other products PRODUCT : Product Element Positioning : Place page elements in your preferred order PRODUCT : Product must be sold in completed boxes PRODUCT : Specify Name and IDA PRODUCT : Specify Price, ARF, VAT, and Unit PRODUCT : Specify not for children PRODUCT : Specify quantity discounts PRODUCT : Specify the EAN code PRODUCT : Specify the IDA PRODUCT : Specify the IDA (full version) PRODUCT : Specify the packing PRODUCT : Specify the product availability PRODUCT : Specify the product name PRODUCT : Specify the product state PRODUCT : Specify the product's brand PRODUCT : Specify the title and first description PRODUCT : Specify the title and second description PRODUCT : Video : Any product may be accompanied by a video PRODUCT : Video : Start the video automatically PRODUCT : Video : Video is the default title, but it can be changed RENTAL : Opening hours RENTAL : Calculate the time frame between pick-up date and return date in time units (days), (days and hours) or (days, hours and minutes) RENTAL : Count rental price in minutes, hours, days, or weeks RENTAL : Account products individually per option RENTAL : Choose how to pay the deposit RENTAL : Complete the rental price RENTAL : Count 2 days as one night or as 2 days RENTAL : Display the graph table RENTAL : Increment rental period in steps of 15 minutes RENTAL : Indicate minimum and maximum rental periods RENTAL : Postpone the start of the rental RENTAL : Print product quantity in graph RENTAL : Specify the closed days RENTAL : Specify the deposit RENTAL : Specify the drop-off times RENTAL : Specify the maximum rental period RENTAL : Specify the minimum rental period RENTAL : Specify the pick-up times RENTAL : Specify the quarantine RENTAL : Specify the rental maximum preview STOCK : Overview STOCK : There are two ways to count stock STOCK : Change the stock of several products with the stock selector STOCK : Display [Out of Stock] instead of [Contact us] STOCK : Display the number of products in stock STOCK : Import negative stock as zero STOCK : Ordering out of stock items STOCK : Specify the no longer in stock text STOCK : Specify the product not available text STOCK : Specify the stock insufficient text SYNC : Synchronise to make your Online Shop modifications visible to the public TOOLS : Limit the purchase quantity globally, the same value for all products TOOLS : Limit the purchase quantity of selected products to be sold in a box TOOLS : (discontinued) Reset write first product description TOOLS : Add Google Analytics / Google Tag Manager TOOLS : Add Google Maps TOOLS : Brands : Maintain the brands TOOLS : Brands : Positioning of a new brand TOOLS : Brands : Rename the title TOOLS : Choose the first page of your shop TOOLS : Choose the shop type of your online store TOOLS : Countries/Zones : Overview TOOLS : Countries/Zones : Assign countries to zones TOOLS : Countries/Zones : Choose the main country TOOLS : Countries/Zones : Maintain Zones TOOLS : Order Status : Configure the order status TOOLS : Order Status : Last open order status TOOLS : Order Status : Special PSP order status TOOLS : Price groups : Overview TOOLS : Price groups : Add a new price group TOOLS : Product Element Positioning : Place page elements in your preferred order TOOLS : Product Element Positioning : Reset all products to the same positioning TOOLS : Specify the Online Shop author TOOLS : Specify the company's opening hours TOOLS : Specify the shop name WELCOME PAGE : Display a big picture on the welcome page WELCOME PAGE : Number of previously visited Products WELCOME PAGE : Slideshow : Add up to 6 pictures WELCOME PAGE : Slideshow : Attach a category, a product, or an URL to each picture WELCOME PAGE : Slideshow : Communicate with your customers WELCOME PAGE : Slideshow : Make all pictures the same size WELCOME PAGE : Slideshow : Modify in all languages WRITE A REVIEW : Tick to activate the review module WRITE A REVIEW : How to write your own terms and conditions for writing a review WRITE A REVIEW : List and maintain reviews Help : WRITE A REVIEW : Tick to activate the review module Tick the first box [ ] Shop has: WRITE A REVIEW in the module: Synchronise Only tools to activate WRITE A REVIEW in your online shop. If the 4th box is ticked, the terms and conditions must be accepted for writing a review, MODIFY must be clicked on to adapt the terms and conditions for writing a review for your online shop.
Support
If you cannot find an answer to your query in the YourShop videos or in the YourShop help guides, contact us by phone on +41 21 67 17 111 or by email
Tech News
Follow the developments of YourShop on X or on our News page.